Returns & Exchanges
Due to the perishable nature of our pasture-raised meats and farm products, we cannot accept physical returns, but we are committed to ensuring you are satisfied with every order. If your shipment arrives damaged or incomplete, please contact our customer service team within 48 hours of delivery for a resolution.
Inspect Your Order
Upon delivery, immediately open your package and inspect all items to ensure they are frozen or refrigerator-cold and that the vacuum seals are intact.
Document Issues
If you notice any damage, thawing, or missing items, take clear photographs of the product and the shipping label as documentation for our team.
Contact Support
Email our farm office at [email protected] within 2 days of receipt, including your order number and the photos of the affected items.
Resolution Process
Our team will review your claim and issue a replacement, store credit, or refund to your original payment method depending on the specific circumstances.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing